We deliver door-to-door across South Africa. Every order is packed by hand at our warehouse in Mount Edgecombe, Durban, and handed to SkyNet, our nationwide courier partner. Every parcel is tracked from our door to yours.
Delivery cost
- Delivery is calculated at checkout, based on your delivery address and the size and weight of your order — you will always see the exact amount before you pay.
- Orders over R1000 qualify for free delivery to main centres.
- Deliveries to outlying and regional areas may carry a surcharge, which will be shown at checkout.
How long it takes
- Dispatch: 1–3 business days from receipt of payment.
- Courier: SkyNet, with door-to-door tracking on every order.
- Main centres (Durban, Johannesburg, Pretoria, Cape Town, Gqeberha, Bloemfontein): 2–4 business days after dispatch.
- Regional and outlying areas: 3–5 business days after dispatch.
These are working-day estimates and exclude weekends and public holidays. Delivery times can run longer over peak periods such as Black Friday and December, and we will tell you if we expect a delay on your order.
Tracking your order
You will receive an order confirmation by email as soon as you check out, and a tracking number as soon as your parcel leaves us. If your tracking has not moved in two business days, email us at hello@kabookids.co.za and we will chase SkyNet on your behalf.
Delivery addresses
- We deliver to street addresses and business addresses anywhere in South Africa. We cannot deliver to a Post Office box.
- Someone must be available to receive and sign for the parcel during business hours. If nobody is there, the courier will attempt redelivery; repeated failed attempts may attract a re-delivery fee.
- Please check your delivery address carefully before you check out. If an order is returned to us because the address was incorrect or incomplete, the re-delivery cost is for your account.
- We currently deliver within South Africa only.
Collection
Local collection from our Mount Edgecombe warehouse can be arranged by prior appointment. Email us before placing your order and we will confirm whether collection is available for the items you want.
Damaged or missing parcels
Please inspect your parcel on delivery. If the packaging is visibly damaged, note it with the courier and photograph it before opening. Report any damage, shortage or breakage to hello@kabookids.co.za within 48 hours of delivery, with photographs and your order number, and we will replace the item or refund you. Your rights in respect of faulty goods are set out in our Returns & Refunds policy and are not limited by this paragraph.